/* ============================================================
   ticket-triage.css . Seitenspezifische Styles für die
   Ticket-Triage-Detailseite „/ticket-triage".
   Nutzt die globalen Design-Tokens aus styles.css, daher
   greift der Dark-Mode automatisch. Alle Klassen sind mit
   .tt- geprefixt, um Kollisionen zu vermeiden.
   Geteilte Landing-Page-Bausteine (.tt-alt, .tt-triplet,
   .tt-demo*, .tt-mgmt*, .tt-cta, Bildunterschriften) liegen
   in styles.css.
   ============================================================ */

/* ---- Hero: Überschrift volle Breite oben, Text + Mail-Karte nebeneinander darunter ---- */
.tt-hero-head { max-width: 85%; margin-bottom: 48px; }
.tt-hero-body {
  display: grid; grid-template-columns: 1fr 1fr; gap: 64px;
  align-items: center; position: relative; z-index: 1;
}
.tt-hero-text { min-width: 0; }
.tt-hero-text .hero-lead { margin-top: 0; margin-bottom: 16px; }
/* .tt-hero-list lebt geteilt mit .ze-hero-list in styles.css. */
.tt-hero-text .tt-hero-after { margin-bottom: 0; }
.tt-hero-actions { display: flex; flex-wrap: wrap; gap: 16px; align-items: center; margin-top: 32px; }

@media (max-width: 860px) {
  .tt-hero-head { max-width: none; margin-bottom: 36px; }
  .tt-hero-body { grid-template-columns: 1fr; gap: 44px; }
}

/* ---- Callout-Box (Hero-Proof + "Das heißt für ..."-Boxen) ---- */
/* .tt-hero-proof und die Basis der .tt-means-Box liegen als
   geteilte Landing-Page-Bausteine in styles.css. */
.tt-means { margin-top: 26px; max-width: 920px; }
.tt-means b { color: var(--blue-dark); }

/* ---- Ablauf: fünf Schritte + Ergebnis ---- */
.tt-steps { display: grid; grid-template-columns: repeat(3, 1fr); gap: 20px; }
.tt-step {
  border: 1px solid var(--line); border-radius: 14px;
  padding: 26px 26px 28px; background: var(--paper);
  position: relative; overflow: hidden;
}
.tt-step::before {
  content: ""; position: absolute; top: 0; left: 0;
  width: 100%; height: 3px; background: var(--blue);
}
.tt-step.result { background: var(--blue-soft); border-color: var(--blue-line); }
.tt-step.result::before { background: var(--orange); }
.tt-step-num {
  font-family: "JetBrains Mono", monospace; font-size: 12px; font-weight: 600;
  color: var(--blue); letter-spacing: 0.03em; margin-bottom: 12px;
}
.tt-step.result .tt-step-num { color: var(--orange-dark); }
.tt-step h3 { margin-bottom: 8px; }
.tt-step p { font-size: 15px; line-height: 1.6; color: var(--muted); margin: 0; }
.tt-step.result p { color: var(--ink-2); }

/* ---- Optionale Bausteine (Abschnitt 04, Fliesstext-Liste in zwei Spalten) ---- */
.tt-optlist { columns: 2; column-gap: 64px; max-width: 1080px; }
.tt-optlist p {
  break-inside: avoid; position: relative; padding-left: 24px;
  margin: 0 0 20px; font-size: 15.5px; line-height: 1.65; color: var(--muted);
}
.tt-optlist p::before {
  content: ""; position: absolute; left: 2px; top: 0.55em;
  width: 7px; height: 7px; border-radius: 2px; background: var(--blue-dark); opacity: 0.6;
}
.tt-optlist b { color: var(--ink); font-weight: 600; }
.tt-optlist a { color: var(--blue-dark); text-decoration: underline; text-underline-offset: 2px; }
.tt-optlist a:hover { color: var(--blue); }

/* ---- Horizontale Prozess-Grafik (Abschnitt 02, zwischen den Schritt-Zeilen) ---- */
.tt-process {
  background: #ffffff; border: 1px solid #dde2e8; border-radius: 14px;
  padding: 18px 18px 6px; box-shadow: 0 1px 2px rgba(15, 23, 34, 0.04);
  margin: 20px 0; overflow-x: auto;
}
.tt-process svg { display: block; width: 100%; min-width: 880px; height: auto; }

/* ---- Demo-Sektion: Seitenspezifisches (Basis liegt in styles.css) ---- */
.tt-demo-hint strong { color: var(--ink); }
.tt-demo-card #triage-demo-form-state,
.tt-demo-card #triage-demo-success-state { padding: 28px; }
.tt-demo-nojs {
  margin: 20px 28px 0; padding: 12px 16px;
  font-size: 14.5px; line-height: 1.55; color: var(--ink);
  background: var(--orange-tint); border: 1px solid var(--orange-dark);
  border-radius: 10px;
}
/* Innerhalb des gepolsterten Form-States braucht die Box keine
   Aussenabstaende, nur Luft zum Formular darunter. */
#triage-demo-form-state .tt-demo-nojs { margin: 0 0 20px; }
#triage-demo-form { display: flex; flex-direction: column; gap: 16px; }
.tt-vip {
  display: flex; align-items: flex-start; gap: 10px;
  font-size: 13.5px; line-height: 1.5; color: var(--muted); cursor: pointer;
}
.tt-vip input { margin-top: 3px; accent-color: var(--blue); }
.tt-example-btn {
  align-self: flex-start;
  background: none; border: none; padding: 0; cursor: pointer;
  font-family: "JetBrains Mono", monospace; font-size: 12.5px;
  color: var(--blue-dark); text-decoration: underline;
}
.tt-example-btn:hover { color: var(--blue); }
#triage-demo-form-state[hidden],
#triage-demo-success-state[hidden] { display: none; }
.tt-demo-again { margin-top: 22px; }

/* ---- Responsive ---- */
@media (max-width: 960px) {
  .tt-steps { grid-template-columns: 1fr 1fr; }
}
@media (max-width: 760px) {
  .tt-steps { grid-template-columns: 1fr; }
  .tt-optlist { columns: 1; }
}

/* ============================================================
   Hero-Mail-Karte . Innereien der Ticket-Cards; die Karten-Shell
   (.tt-mail-*) lebt geteilt in styles.css.
   ============================================================ */
.tt-mail-sub { margin: 4px 0 0; font-size: 12.5px; color: #5f5e5a; line-height: 1.5; }
.tt-mini {
  border: 1px solid #e4e7ec; border-radius: 10px; padding: 12px 14px;
  background: #fdfdfc;
}
.tt-mini + .tt-mini { margin-top: 10px; }
.tt-mini-top { display: flex; align-items: center; justify-content: space-between; gap: 10px; }
.tt-mini-id { font-family: "JetBrains Mono", ui-monospace, monospace; font-size: 11.5px; color: #5f5e5a; }
.tt-mini-type { font-size: 10.5px; font-weight: 700; padding: 3px 8px; border-radius: 5px; white-space: nowrap; }
.tt-mini-type.incident { background: #faece7; color: #712b13; }
.tt-mini-type.request { background: #e6f1fb; color: #0c447c; }
.tt-mini-title { margin-top: 7px; font-size: 14.5px; font-weight: 700; color: #2c2c2a; line-height: 1.4; }
.tt-mini-tags { display: flex; flex-wrap: wrap; gap: 6px; margin-top: 9px; }
.tt-mini-prio, .tt-mini-cat {
  font-size: 11px; font-weight: 600; padding: 3px 9px; border-radius: 5px;
}
.tt-mini-prio { background: #faece7; color: #712b13; }
.tt-mini-prio.normal { background: #eaf3de; color: #27500a; }
.tt-mini-cat { background: #fbeaf0; color: #72243e; }